--- title: Crescendo Lab Blog | Hydra Liang description: Content Marketing Specialist. Let’s co-create the future with AI! --- [![06\_Crescendo lab\_Full color\_Horizontal logo-2-1](https://blog.cresclab.com/hs-fs/hubfs/06_Crescendo%20lab_Full%20color_Horizontal%20logo-2-1.png?width=3509&height=774&name=06_Crescendo%20lab_Full%20color_Horizontal%20logo-2-1.png)](https://blog.cresclab.com/en) - [HOME](https://blog.cresclab.com/en) - [CASE STUDIES](https://blog.cresclab.com/en/tag/case-study) - ABOUT - [Crescendo Lab](https://www.cresclab.com/en/company?utm_source=blog&utm_medium=headercrescendolab&utm_campaign=20231109) - [Official Website](https://www.cresclab.com/en?utm_source=blog&utm_medium=headerwebsite&utm_campaign=20231109) - [Newsroom](https://www.cresclab.com/en/newsroom?utm_source=blog&utm_medium=headernewsroom&utm_campaign=20231109) EN - English - [日本語](https://blog.cresclab.com/ja) - [Thai](https://blog.cresclab.com/th) - [繁體中文](https://blog.cresclab.com/zh-tw) [![Contact Us](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/22677929/interactive-184296482386.png)](https://blog.cresclab.com/hs/cta/wi/redirect?encryptedPayload=AVxigLLeVUeKD3L1OVwDKKghpFsiFTP2KejKXssKCEE5hk6m8BIWOHN%2FHCYH3ROiHqhwTynB9DPEXZoNGb5fEGGjNZwDeJfy2Clg4l6fEUsMKhpPunsph7tcQoeLzmi3UJg1exjfpzw7YeNfv6mFahKYbv5p%2FWSVCOvS06pY3MJQK%2FGi0EcTaUxzcREbwRt1lgZZQaicJOiUvjGoH%2BlTY68%3D&webInteractiveContentId=184296482386&portalId=22677929&hsLang=en) [![06\_Crescendo lab\_Full color\_Horizontal logo-2-1](https://blog.cresclab.com/hs-fs/hubfs/06_Crescendo%20lab_Full%20color_Horizontal%20logo-2-1.png?width=3509&height=774&name=06_Crescendo%20lab_Full%20color_Horizontal%20logo-2-1.png)](https://blog.cresclab.com/en) X - [HOME](https://blog.cresclab.com/en) - [CASE STUDIES](https://blog.cresclab.com/en/tag/case-study) - ABOUT - [Crescendo Lab](https://www.cresclab.com/en/company?utm_source=blog&utm_medium=headercrescendolab&utm_campaign=20231109) - [Official Website](https://www.cresclab.com/en?utm_source=blog&utm_medium=headerwebsite&utm_campaign=20231109) - [Newsroom](https://www.cresclab.com/en/newsroom?utm_source=blog&utm_medium=headernewsroom&utm_campaign=20231109) EN - English - [日本語](https://blog.cresclab.com/ja) - [Thai](https://blog.cresclab.com/th) - [繁體中文](https://blog.cresclab.com/zh-tw) [![Contact Us](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/22677929/interactive-184296482386.png)](https://blog.cresclab.com/hs/cta/wi/redirect?encryptedPayload=AVxigLLeVUeKD3L1OVwDKKghpFsiFTP2KejKXssKCEE5hk6m8BIWOHN%2FHCYH3ROiHqhwTynB9DPEXZoNGb5fEGGjNZwDeJfy2Clg4l6fEUsMKhpPunsph7tcQoeLzmi3UJg1exjfpzw7YeNfv6mFahKYbv5p%2FWSVCOvS06pY3MJQK%2FGi0EcTaUxzcREbwRt1lgZZQaicJOiUvjGoH%2BlTY68%3D&webInteractiveContentId=184296482386&portalId=22677929&hsLang=en) Crescendo Lab Blog Search I'm looking for X # By Hydra Liang ##### [![](https://blog.cresclab.com/hs-fs/hubfs/TH_Blogcover_AI-Customer-Service.jpg?width=284&height=165&name=TH_Blogcover_AI-Customer-Service.jpg) Blog |2026/07/03 What is AI Customer Service? Chatbot vs. AI Agent & 9 Real-World Use Cases (2026 Guide) Hydra Liang](https://blog.cresclab.com/en/ai-customer-service) ![author image](https://blog.cresclab.com/hs-fs/hubfs/%E6%88%AA%E5%9C%96%202025-11-18%20%E4%B8%8B%E5%8D%881.18.11.png?width=95&height=95&name=%E6%88%AA%E5%9C%96%202025-11-18%20%E4%B8%8B%E5%8D%881.18.11.png) ##### Hydra Liang Content Marketing Specialist. Let’s co-create the future with AI! Contact Me - - TOP ![cl logo-13-1](https://blog.cresclab.com/hs-fs/hubfs/cl%20logo-13-1.png?width=567&height=95&name=cl%20logo-13-1.png) COPYRIGHT© Cresclab 2026. ALL RIGHTS RESERVED. [Privacy Policy](https://www.cresclab.com/en/privacy) Follow Us - [![LinkedIn-icon](https://blog.cresclab.com/hs-fs/hubfs/63a33c2de938106138eb9e30_LinkedIn-icon.png?width=26&height=26&name=63a33c2de938106138eb9e30_LinkedIn-icon.png)](https://www.linkedin.com/company/crescendolab/)